Terms and conditions of use
1. Are all your items in stock?
All the items shown are available, either at our location or at the respective supplier's facility. However, it can happen that an item becomes sold out at any time.
2. What are the different accepted payment modes?
We only accept Visa, Mastercard, American Express and bank trasfert on demand.
3. When will my credit card be debited?
Only available items are charged. Because of that, if you order many model cars some might be charged more quickly than others. Before the sending of the parcel, your credit card will be charged for the shipping if necessary.
4. How much are the shipping charges?
The shipping costs are specified in your shopping cart at the end of the ordering process. These charges vary by country and the value of the package contents at the time of shipment. These shipping costs are offered under certain conditions. Do not hesitate to contact us for more information.
5. When do you ship parcels?
We automatically ship a package as soon as you are entitled to postage paid. We can also send you the models already paid and waiting whenever you ask. In this case, shipping costs may be applied.
6. Which shipping service do you use?
All our parcels are shipped registered priority mail by the Belgian Postal service. Your parcel would be delivered to you in exchange of your signature.
7. What is the shipping delivery time?
One week is the usual delivery time, starting from the day we send your parcel to the Postal service.However, it also may vary depending on the efficiency of your country's own Postal service.
8. What are the advantages of ordering a new release soon to be available?
You will pay less and you will be sure of getting it as soon as it is available. Moreover, your credit card will be charged only when the item will be available.
9. How will I know the status of my order?
We will notify you as soon as there is a change with the status of your order. You can also check your account with your e-mail address and password.
10. I would like to modify my order. How to proceed?
If you want to add or replace an item, you must make a new order with the wanted item. However, if you want to cancel an item, an e-mail is enough.
11. What should I do if I lost or can't remember my password?
You must ask for a new one, which will be given to you within an hour. Be careful, passwords are case-sensitive.
12. I don't want a paid and undelivered item yet, can I still get a refund?
In this case, it will cost you 5% of the item value because of the administrative cost. To avoid these fees, you can ask a voucher with a similar value of the unwanted item.